SERVICES
Ballarat Deliveries
What are your transportation options? You’ve come to the right place to find out. From personal and group travel through to wheelchair transport and parcel delivery services, we’ll provide the service and experience you require.
We perform hand-to-hand or contactless delivery of parcels and documents, quickly and efficiently. Our services are much faster than courier companies, at competitive rates. If it can be carried in a cab we will deliver it.
Ballarat Vip Direct Taxi Bookings
READY TO BECOME A VIP?
If you regularly require taxi services in Ballarat, our VIP Direct Taxi Service is for you. With VIP Direct, we set up a template which includes your name, pick-up location and usual destination. Wherever you call for a taxi in Ballarat, you’re recognised by our caller identification system. This enables your booking to be made without waiting for an operator, and you receive priority over other calls.
Contact us on
03 5329 0050
Ballarat Accessible Transport Taxis
WHEELCHAIR FLEET
Our Wheelchair fleet was the first established in Urban and Regional Victoria, we have been operating since 1982, we take pride in providing a unique customer experience to cater for all of your or your loved ones individual needs.
PRIORITY BOOKING
Clients requiring wheelchair taxis receive priority booking for our vehicles. Our drivers have undergone specialised training in wheelchair transportation and customer service for people with disabilities.
DOUBLE WEELCHAIR
Each of our 10 wheelchair accessible taxis carries two wheelchairs, as well as a number of ambient passengers. People permanently confined to a wheelchair are eligible for a 50% Government subsidy (up to $60 per trip) on their fare go to www.cpv.gov.vic.au for more information.
NDIS
Ballarat Taxis Limited is a registered NDIS service provider under section 73E of the National Disability Insurance Scheme Act 2013 (NDIS Act.)
ID:4-4331-2238
All Ballarat Taxis Accredited drivers must undertake and pass the NDIS orientation course and agree to abide by the NDIS Code of Conduct.
We cater for all Self-Managed and Plan Managed participants and we take pride in the service we offer to our NDIS clients. All clients must enter into a service agreement clearly outlining each party’s responsibilities.
RESPONSIBILITIES OF SERVICE PROVIDER
Ballarat Taxis Limited agrees to:
- Communicate openly and honestly in a timely manner
- Work to provide safe, secure and timely transport services
- Treat the participant with courtesy and respect
- Provide drivers trained in providing high level customer service to people with special needs
- Consult with you about your special travel requirements
- Listen to the participant’s problems and/or complaints, and work with you to find a solution
- Keep records of the services provided to you
- Issue regular invoices for the service provided for Self-Managed and Plan Managed participants
- Give the participant the required notice if the provider needs to end the service
- Protect the participant’s privacy and confidential information
Please contact us for further information on 03 5331 4367 or email admin@ballarattaxis.com.au
Ballarat Airport
Transfer Taxi Service
Looking for a ride to or from the airport? We are available for journeys between Ballarat and Melbourne or Avalon airports. To ensure availability, we recommend booking your taxi in advance and to allow for possible delays.
Book airport travel via the app, online or phone (03) 5329 0000
Ballarat Pre-Paid Taxi Vouchers
GET THEM HOME SAFELY
Providing safe and reliable transport is important to us, so we offer pre-paid Ballarat Taxi vouchers to ensure your children, staff, family or friends get from door-to-door without any trouble.
Ballarat Taxi vouchers come in $5, $8, $10, $15 or $20 value for your convenience.They cannot be spent anywhere other than in taxis and are treated as cash by our drivers, so passengers receive change when applicable.
Buy pre-paid taxi vouchers at our office 911 Doveton Street Nth Ballarat Vic 3350 or phone (03) 5331 4367
In 1982 Ballarat Taxis established the first ever wheelchair accessible fleet of taxis in Victoria and have been providing this valuable service to the local community and businesses ever since. Today our fleet of wheelchair accessible taxis in Ballarat consists of 10 vehicles, each once capable of carrying two wheelchairs plus room for other passengers too.
But what makes Ballarat Taxis stand apart from the crowd is the level of personal service that you will receive from our team of experienced and highly professional drivers. For when you when you use our wheelchair accessible service you are guaranteed priority booking and beyond that you will soon experience that our drivers are much more than simply drivers.
Our team of drivers have all passed an NDIS orientation course, giving them a solid understanding of the needs of wheelchair users, and all have undertaken to abide by the NDIS Code of Conduct, so whichever one of our fleet turns up for you, you can be sure you will be expertly looked after, whether you are travelling alone or with a companion. And did you know, that our passengers who are permanently confined to a wheelchair can claim a Government subsidy on their taxi fares?
Ballarat Taxis have been operating for nearly 50 years and we have developed solid relationships with many businesses and individuals within the community, and are the longest serving locally owned and operated taxi service in the region.
Help us to help serve our local community and use Ballarat Taxis for passenger and goods transportation.
